FAQ
Welcome to Our FAQ Page!
We understand that you may have questions about how Bizzy Brander operates, from pricing and project details to privacy and collaboration. Below, you’ll find answers to some of the most common questions. If you don’t see your question here, feel free to reach out to us at here — we’re happy to help!
General
What services do you offer?
We specialize in image editing but may also provide video and audio editing services on a case-by-case basis.
Who are your clients?
We work with businesses and individuals, including photographers, real estate agents, and anyone who needs high-quality image editing services.
How can I contact you?
You can reach us by visiting our Contact page, and we aim to respond within 24-48 hours.
Pricing
How is pricing determined?
Pricing is tailored to the unique scope and complexity of each project. Once you submit your project details via our “Start Order” page, we will review your requirements and confirm pricing before getting started.
Is there a retainer?
Yes, for projects over $20, a 25% non-refundable retainer is required to begin the project. This ensures commitment and secures our time for your project.
Do you have fixed pricing?
Currently, we don’t have fixed pricing as every project is unique. However, we aim to refine our pricing model over time to offer more predictable, transparent options.
Are there any upfront payments?
For projects over $20, a 25% non-refundable retainer is required to begin work.
For projects under $20, no retainer is required. Full payment will be due upon approval of the proof of concept.
What is considered a proof of concept?
A proof of concept is a sample of the work that demonstrates our ability to execute the required project. This is typically a portion of an image or a draft version of the final deliverable. It is not the final product, and client approval is required to proceed with the project. Full payment is required upon approval of the proof of concept.
When are payments due?
For projects under $20, full payment is due immediately upon approval of the proof of concept.
For projects over $20, the retainer is due upfront, and the remaining balance is due once the client approves the proof of concept.
Can I cancel my project after submitting it?
You can request a cancellation at any time. However, the retainer is non-refundable once work has begun. If a cancellation is agreed upon, any additional funds paid beyond the retainer will be refunded.
Project Workflow
What is the typical turnaround time for a project?
Turnaround times vary depending on the size and complexity of the project. We strive to meet agreed-upon deadlines and will communicate any potential delays if they arise.
Can I track the progress of my project?
We use unique sharing tools that are directly linked to our workspace to provide updates and enable collaboration on more complex projects. Clients can request visual updates during the process to any small or big project to ensure everything is on track.
How many revisions are included?
Two revisions per image are included in our pricing for Hand-Crafted services. Additional revisions will be billed based on the original base price of the image.
What happens if there’s an error in the final deliverables?
If errors occur and you have unused revisions, we will correct them at no additional cost. Once a project is marked as final and approved, additional edits will require payment.
Privacy and Data
What personal data do you collect?
We collect only the information necessary to process your projects, such as your name, email address, and project details. For more information, please review our Privacy Policy.
How do you protect my data?
Your data is stored securely and only shared with team members working on your project. We do not sell or share your information with third parties.
Do you use my images for marketing purposes?
We will never use your images for marketing without your explicit permission. If you’d like us to showcase your project as part of our portfolio, we’ll ask for written consent.
Legal and Terms
Do I own the rights to the final deliverables?
Yes, unless otherwise specified in your contract. If you provided the assets, you own the final product. If we provided assets or substantially altered the original work, we may retain some rights unless otherwise agreed.
Are digital products refundable?
No, all delivered digital products are non-returnable and non-refundable, as specified in our Terms and Conditions.
What happens if there’s a dispute?
We aim to resolve any disputes amicably through clear communication. If necessary, disputes may be handled through mediation, arbitration, or small claims court in California, as outlined in our Terms and Conditions.
Didn't find your question?
We’re here to help! Reach out to us with our Contact page, and we’ll get back to you as soon as possible.